Tuesday, January 17, 2017

A Message from Doug Parker – Celebrating a Phenomenal 2016

  Special Jetwire
Dear Team Members,
Today Air Transport World (ATW) – the leading magazine for global airlines and the air transport community – announced its selection of American Airlines as its 2017 Airline of the Year. American has won this prestigious award twice before, most recently almost 30 years ago in 1988. Congratulations!
This recognition is a testament to the mission shared by 120,000 team members of our mainline and wholly owned regional airlines. The ATW editorial board described the American integration as “practically flawless, despite it being the largest, most complex airline merger in history.” And while it is satisfying to receive accolades for our integration work, it is even more energizing to receive recognition for the work being done for our future. ATW cited our operational and customer service improvements, as well as the more than $3 billion in new customer products and services, including greater onboard connectivity, new entertainment and dining choices, upgraded lounges and new destinations. Lastly, they note that all of this is being accomplished while delivering profitable returns to our shareholders.
American is setting a new standard for service, and that's thanks to the work all of you do. It is a noble calling to play a role in transporting the people who entrust their travel needs to us, and it is gratifying to be recognized when we do that well. 
To celebrate this prestigious recognition by ATW and your unique part in it, American employees – including team members at Envoy, Piedmont and PSA – will receive two positive space, round-trip Main Cabin tickets anywhere we fly. These tickets will be available for use beginning this summer through December 2018.
American Airlines was selected as Airline of the Year for 2017 because of all of you and the jobs you do so well for our customers. I hope you enjoy a special trip, and the memories you’ll create with someone close to you, as appreciation for all you’ve done to set American on its path to greatness. Congratulations and here’s to another great year.
Doug e-Sig